Patient-Faqs

patient portal mercy

by Fabian Kassulke Published 1 year ago Updated 1 year ago
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What are the benefits of patient portal?

With a patient portal, you can:

  • Make appointments (non-urgent)
  • Request referrals
  • Refill prescriptions
  • Check benefits
  • Update insurance or contact information
  • Make payments to your provider's office
  • Complete forms
  • Ask questions through secure e-mail

How to access the MyHealth patient portal?

The my health patient portal is free and available to all patients. There are two ways to sign up. Online. Go to Self-Enrollment, and complete the form to verify your account. Online enrollment is available to patients 18 and older. You will need either: Your Medical Record Number, or MRN, from your most recent discharge instructions.

Do you have a patient portal?

Yes we have a patient portal. You can schedule appointments, access lab results, request refills, view medical records, and send messages directly to your provider. You can learn more here. Jen Wright is the Administrative Director of the Community COVID-19 Testing and Vaccination Team.

What is a patient portal link?

PatientLink is CAMC’s patient portal. A patient portal allows you to electronically access your health records and other information about your care. Once you are enrolled in PatientLink, you can use it from your computer, tablet or phone. PatientLink is convenient, free and secure.

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What is OneCare for hospital?

LOGIN HERE -- My OneCare is a free, secure electronic tool that gives you access to your hospital or clinic records at any time.

What is my cancer care?

LOGIN HERE -- My CancerCare is a free, secure electronic tool that gives you access to your cancer care records at any time.

Where is the signature located on a patient's medical record?

Please note -- include the patient’s signature and date of signature, located at the bottom of the form. If the patient is unable to sign, please provide the appropriate legal documentation needed to prevent any delays in retrieving records.

Does the patient portal expire?

The patient portal invitation you receive after visiting one of our facilities will never expire. Once you sign up, the portal will be available to you 24/7.

Can CHI disable third party applications?

Please note: Catholic Health Initiatives (CHI) reserves the right to disable a third-party application, if needed. That application’s terms of use will apply and CHI will not have the control or ability to secure the data you place within that system.

How long does an enrollment link last?

The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records. If you need technical help to locate the invitation, assistance enrolling, or navigating within My Portal (Patient Portal), you may contact our Technical Support center at 844.274.8497; the staff are available 24 hours a day, seven days a week.

How old do you have to be to have a Dignity Health account?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a My Care (Patient Portal) account with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age. For a dependent adult, they will need to sign a release, or you will need to provide a copy of the Medical Durable Power ...

Can you send a message to a health care team?

In some locations , you may send messages to request medical appointments and communicate with the health care team for many concerns to save you calling the office

Manage Your Health with the MyChart Patient Portal

With the Trinity Health MyChart patient portal, staying connected to your health has never been easier. Our online portal offers you a simple way to manage your health care. MyChart is secure and available 24/7 from your phone, tablet or computer.

Log In to MyChart

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MyChart allows you to

Schedule an appointment yourself or request to be contacted. View details about future appointments, including instructions and driving directions, or cancel appointments you no longer need.

About Trinity Health

Your health provider is a part of Trinity Health, a mission-based health system with 92 hospitals across the nation, which includes eight hospitals, 16 health centers and more than 3,600 physicians in Michigan.

Questions?

If you have questions about MyChart, your health information or how to access your previous portal, please visit our Frequently Asked Questions page.

What is the patient portal?

The patient portal is a website that allows you a convenient and secure way to view portions of your medical records and in some locations communicate with participating provider’s health care team. Within your portal, you will be able to do the following:

How can I create an account?

At your next visit, tell the staff you would like to have a portal. The staff will request your email address , and may have you complete a consent form . You will receive an invitation with a link to enroll. Just click on the link and follow the instructions to complete your enrollment. Some facilities are providing onsite account creation during your stay. Ask your caregivers if it is available at the facility you visit.

Can I create an account for a family member who has a Dignity Health doctor?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a portal with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age. For a dependent adult, they will need to sign a release, or you will need to provide a copy of the Medical Durable Power of Attorney before an account can be created for the dependent adult.

Who has access to my account?

Some of the information in your portal is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy. This can also be terminated at any time by calling the technical support center. In the future we hope to add additional functionality that allows you to add additional information related to your health to your portal. If you do so, you'll have your information in a secure place that can be accessed anywhere you have Internet access.

Who do I contact for help?

Technical assistance is available 24 hours a day, seven days a week, (877) 621-8014. Technical support staff can help locate the invitation, provide assistance enrolling, logging in and navigating within portal; however support staff are not able to assist with clinical questions.

What is dignity health?

Dignity Health is committed to providing the tools you need to better manage your health. If you’re enrolled in our the portal, you’ll soon have the ability to connect select health management apps to your personal health information. To learn more, click here .

How long does the enrollment link last?

The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records. If you need technical help to locate the invitation, assistance enrolling, or navigating within portal, you may contact our Technical Support center at (877) 621-8014; the staff are available 24 hours a day, seven days a week.

How to contact Mercy Health MyChart?

If you have forgotten your password or for any problems using or logging into the app, contact the Mercy Health MyChart Help Desk at 844-552-4278 .

How to register for my chart at Mercy Health?

Register by phone - Prefer to register for my chart by phone? Simply call the Mercy Health MyChart help desk at 844-552-4278. Please note, COVID-19 Vaccine scheduling is not available through the MyChart Help Desk.

What is Mercy Health's MyChart?

MyChart can help you take control of your health with free, personalized and secure 24/7 online access to health care. With MyChart, patients of Mercy Health can make an appointment, view health information, get test results, refill prescription and communicate with your care team.

How to sign up for MyChart?

There are three easy ways to sign up for MyChart: 1 Register online - You may have been given a 10-digit activation code at your last doctor's appointment. If so, click here to register online. No need to worry if you don't have an activation code. You can still register for MyChart by providing a little bit of information about yourself. Click here to register without an activation code. 2 Register at your provider's office - It's quick and easy to set up an account at your health care provider’s office during your next appointment. 3 Register by phone - Prefer to register for my chart by phone? Simply call the Mercy Health MyChart help desk at 844-552-4278. Please note, COVID-19 Vaccine scheduling is not available through the MyChart Help Desk.

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