What do patients want in a patient portal?
It contains detailed track records related to recent doctor visits, discharge summaries, medications, immunizations, and lab results. It also provides patients with convenient access to personal health information while allowing them to interact and communicate with healthcare professionals via the internet.
Why to use patient portals?
- Patient engagement: active involvement of patients in their own health care
- User perceptions: thoughts, feelings, and opinions of patients, caregivers, and health care team members about their experiences with a patient portal
- Health outcomes: impact of patient portals on clinical indicators
What is the purpose of the patient portal?
With a patient portal, you can:
- Make appointments (non-urgent)
- Request referrals
- Refill prescriptions
- Check benefits
- Update insurance or contact information
- Make payments to your provider's office
- Complete forms
- Ask questions through secure e-mail
What is the value of a patient portal?
Portals can yield actual value for providers by boosting clinical and financial outcomes. They have the potential to drive patient engagement, patient satisfaction, loyalty, retention, and health outcomes. This is how it can be done.
How old do you have to be to go to Ascension Providence?
Ascension Providence Rochester Hospital recommends that children under the age of 10 not visit without special arrangements for the safety of the visiting children. However, if you wish to have children visit, please discuss with your nurse.
Where to send comments to Ascension Providence Rochester Hospital?
If you choose, you may put your comments, concerns or grievances in writing and forward to Ascension Providence Rochester Hospital, Patient Relations Department, 1101 West University , Rochester, MI 48307. You may also call the Hospital Operator at 248-652-5000 and request to be connected with the director for a specific location/department, the Chief Nursing Officer or the Patient Relations Department.
What are the rights of a support person?
You have the right to identify a “support person” to act as emotional support or to make decisions regarding visitors. If Ascension Providence Rochester Hospital refuses to accept the support person as the person to make decisions regarding your visitors, Ascension Providence Rochester Hospital must present the decision in writing in your medical record with the specificity for refusal. Restrictions/limitations must be clinically necessary and reasonable, as made by your healthcare team. Examples include, but are not limited to: Infection control issues Interference of patient care Existing court order restricting contact with the patient Disruptive, threatening or violent behavior of any kind by a visitor General health, an intervention/procedure or the privacy of you or your roommate
Where to file a grievance in Michigan?
You are entitled to exercise your right to file a grievance with the Michigan Department of Community Health, Bureau of Health Systems, P.O. Box 30664. Lansing, MI 48909 ( 800-882-6006) or to the Joint Commission, Office of Quality Monitoring, One Renaissance Blvd., Oakbrook Terrace, Il 60181 ( 800-994-6610) ( www.jointcommission.org ). You may utilize these external organizations if you have previously pursued a grievance through the Ascension Providence Rochester Hospital process and are not satisfied with the resolution.
Does Ascension Providence Rochester Hospital require documentation?
Ascension Providence Rochester Hospital does not require documentation unless more than one person asserts that they are your support person. Refusal to accept the support person with respect to visitation rights will be documented in your medical record, along with the specific basis for the refusal.
How long does it take to get a response from Ascension?
For questions or support, please email us at [email protected]. All emails will be answered within 5-6 business days. If your request is regarding COVID-19 vaccinations, please visit our website.
Who can make decisions regarding visitation for you?
You are also entitled to have your Durable Power of Attorney, Patient Advocate or next of kin make decisions regarding visitation for you. If there is a disagreement between your representative and a support person, Ascension Providence Rochester Hospital will exercise its right to resolve the dispute quickly and in a non-discriminatory manner.
What is MyChart?
MyChart is a secure online tool that gives patients access to a convenient and free way to manage their personal health care information.
How to sign up for MyPatientChart?
Self sign-up . Visit MyPatientChart.org and click Sign Up Now. Enter your information and submit the form (which uses a secure third-party identity verification system) to activate your account. Self sign-up is only available for patients age 18+.
How long does a patient chart code last?
Activation code from your provider’s office. Visit MyPatientChart.org and click Have An Activation Code? Enter the code. Your code expires 90 days from date of issue. Follow the instructions to activate your account.
Can a parent access my chart?
Yes. Proxy access and allows a parent or guardian to log into a child or dependent’s personal MyChart account, and then connect to information regarding that patient. Visit MyChart for more information on Proxy access.
What to do when you get to your appointment?
When you get to your appointment, please call the office to let them know you've arrived and office staff will share next steps.
What is my portfolio?
Welcome to My Portfolio, a secure, confidential, easy-to-use site that connects you to your healthcare information wherever you are, 24 hours a day, 7 days a week.
Can you use activation code to sign up?
If you have an activation code, you can use it to sign up.
Can a 12 year old have access to a clinical note?
(Guardians of children 12 or older have limited access to a child’s clinical information in accordance with patient privacy laws.)
What is Lifebridge Health Patient Portal?
My LifeBridge Health Patient Portal is the most convenient and secure way to stay in touch with your BW Primary Care provider and access your chart, all from the convenience and privacy of your own home. Request medication refills, request non-urgent appointments, and securely message the office by signing up today!
What is BW primary care?
BW Primary Care provides personalized, effective, high-quality care to its family of patients in a comfortable and professional environment.