Patient-Faqs

telus health patient portal

by Janie Greenfelder Published 2 years ago Updated 1 year ago
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How can Telus Health Help your clinic?

Send customized messages or communicate with patient cohorts for office announcements, recalls and health education programs. TELUS Health supports your clinic with our ever-expanding ecosystem of value-added EMR add-on services and tools. Help enhance your patient engagement with services from our partner, Pomelo Health.

Where can I make an appointment at Telus Health MyCare?

To improve access to care, in-person appointments are now available at the TELUS Health MyCare Clinic in Downtown Vancouver. Your questions answered... Is TELUS Health MyCare service free?

How are PHRs managed with Telus Health?

With TELUS Health, PHRs are managed through the InstantPHR (IPHR) Toolkit – a tool that allows TELUS to easily create and customize personal health applications. IPHR provides all the tools necessary to build a comprehensive health management portal. The main components of the IPHR include:

What is the Wolf patient portal?

The Wolf Patient Portal is a web application that gives patients and caregivers convenient and secure access to patients' health information so they can book appointments online, access information in their electronic medical chart and receive notifications. This tool allows you to get patients involved and engaged in their own healthcare.

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Is TELUS Health MyCare free?

Downloading and browsing the TELUS Health MyCare app is always free. Doctors' visits are covered by your provincial health plan.

What is Telus health care app?

TELUS Health MyCare™ lets you easily see a Healthcare Provider right from your phone. Video Consultations: Book an appointment with the Doctor, Counsellor or Dietitian (provincial restrictions apply) of your choice and have a video consultation from the comfort of your home or wherever works best for you.

How do I send a message on patient portal?

0:050:49Patient Portal – How to Send a Direct Message to Your Provider?YouTubeStart of suggested clipEnd of suggested clipOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit sendMoreOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit send message that will send the message to the necessary recipient.

Is patient portal an app?

The PatientPORTAL App connects you, the patient, with your healthcare provider. The App enables you to view upcoming appointments and lab results, as well as send and receive secure messages for yourself and any dependents that you may have for easy communication with your provider.

How do I get a prescription from Telus health?

We only offer prescription delivery in-app through TELUS Health Virtual Pharmacy....What if I have further questions on my prescription delivery?1-888-921-0466 for Eastern Canada (NB, NL, NS, ON, PE)1-855-370-7979 for Western Canada (AB, BC, NT, YT)1-866-318-0047 for Central Canada (MB, NU, SK)

Is Telus Health covered by OHIP?

We currently only offer doctor consultations in Alberta, British Columbia, Ontario and Saskatchewan. You do not need to pay a direct cost for your doctor appointment if you are covered under your provincial health insurance plan (MSP, AHCIP, OHIP, Saskatchewan Health).

How do I send a message to my doctor on follow my health?

FollowMyHealth Features Guide: Sending a Message to your Provider.Click on this icon to open your menu options. Select “Messages”.The following disclaimer will appear. Click “Ok”. ... A new email message will appear. Select the provider in the drop-down menu that you'd like to send a message to.

How do I check my sent messages on Mychart?

2:043:44MyChart: Using the Message Center (For Mobile) - YouTubeYouTubeStart of suggested clipEnd of suggested clipOpen the conversation. And bookmark it to find that bookmarked conversation return to the messageMoreOpen the conversation. And bookmark it to find that bookmarked conversation return to the message center. And open the bookmarked folder.

How do you reply to a message on Patient Portal?

0:071:37Sending and receiving messages - How to use your patient portal (part 7)YouTubeStart of suggested clipEnd of suggested clipClick on email health center a new window opens for you to type your message. In if your doctorMoreClick on email health center a new window opens for you to type your message. In if your doctor takes a lot of time to research and then reply to your message.

How do I make a patient portal account?

Create a New AccountOn the Account credentials page, under Set up account, do the following: In Username, type your username. ... Click Next. ... Under Set up security questions, select all five security questions and type the answers. ... Click Submit. ... On the Google Authenticator page, do one of the following:

What is the advantage of a patient portal for the patient?

The Benefits of a Patient Portal You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting.

What percent of patients use patient portals?

Thirty-eight percent of Americans accessed a patient portal in 2020, according to a report from the Office of the National Coordinator for Health IT. The ONC surveyed 3,865 Americans about their use of patient portals from January 2020 through April 2020.

Is TELUS Health free in Quebec?

Québec residents can now download the Telus Health MyCare app from the App Store or Google Play Store. Once installed, a free account can be made. This enables users to book an appointment with doctors, counsellors, and dietitians via video consultations.

What is telehealth BC?

Telehealth uses technology to connect patients to health care services, regardless of where they live. Using Telehealth, patients can see and talk to their health care providers over a secure and private network, facilitating supported and timely health care decisions.

What company owns Telus?

Telus CorporationTelus / Parent organizationTelus Corporation is a Canadian multinational publicly traded holding company and conglomerate, headquartered in Vancouver, BC, which is the parent company of subsidiaries—Telus Communications, Telus Mobility, Telus Health, Telus Agriculture and Telus International. Wikipedia

Is Maple free in BC?

Available only in BC By design, Access Virtual is only available to BC residents, and is offered as a free service. Maple is available nationwide across Canada.

Where is Telus Health MyCare Clinic?

To improve access to care, in-person appointments are now available at the TELUS Health MyCare Clinic in Downtown Vancouver.

How long does it take to get a prescription from Telus?

Your prescription will be sent to a pharmacy of your choice, where it should be received within one hour. You will need to provide proof of identification at the pharmacy to be able to collect your prescription.

What is a symptom checker?

Powered by Artificial Intelligence, our Symptom Checker asks you questions about your symptoms to suggest possible courses of action.

What happens after seeing a doctor?

After seeing a doctor, you will be given a treatment plan. This might include referral for a face to face appointment, or to a hospital for tests, or to see a specialist. We recommend seeing a doctor in-person if you require a physical examination or for issues concerning restricted medication.

Does Telus Health MyCare have encryption?

We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

Does Telus Health have a doctor?

TELUS Health MyCare aims to serve Canadians currently without a family doctor or those who seek medical care after-hours. If you have a family doctor, we recommend you continue seeing them.

Is Telus Health MyCare available on iPhone?

TELUS Health MyCare is available on iPhones (iOS 12 and above) and Android (version 4.2 and above) smartphones.

What is wolf patient portal?

The Wolf Patient Portal is a web application that gives patients and caregivers convenient and secure access to patients' health information so they can book appointments online, access information in their electronic medical chart and receive notifications. This tool allows you to get patients involved and engaged in their own healthcare.

How does the portal connect to the securely hosted EMR?

The portal connects to the securely hosted EMR directly , using encryption

Where is Telus Health MyCare Clinic?from telus.com

To improve access to care, in-person appointments are now available at the TELUS Health MyCare Clinic in Downtown Vancouver.

How long does it take to get a prescription from Telus?from telus.com

Your prescription will be sent to a pharmacy of your choice, where it should be received within one hour. You will need to provide proof of identification at the pharmacy to be able to collect your prescription.

What is a symptom checker?from telus.com

Powered by Artificial Intelligence, our Symptom Checker asks you questions about your symptoms to suggest possible courses of action.

What is electronic medical records?from telus.com

Our Electronic Medical Records and clinical information systems support healthcare providers in their chronic disease management. Patients can manage their own health information through our Home Health Monitoring program and our Personal Health Records.

What is virtual care?from telus.com

Our solutions include on-demand virtual care, which can help employees get care without leaving home or work.

What happens after seeing a doctor?from telus.com

After seeing a doctor, you will be given a treatment plan. This might include referral for a face to face appointment, or to a hospital for tests, or to see a specialist. We recommend seeing a doctor in-person if you require a physical examination or for issues concerning restricted medication.

Does Telus Health MyCare have encryption?from telus.com

We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

Where is Telus Health MyCare Clinic?from telus.com

To improve access to care, in-person appointments are now available at the TELUS Health MyCare Clinic in Downtown Vancouver.

How long does it take to get a prescription from Telus?from telus.com

Your prescription will be sent to a pharmacy of your choice, where it should be received within one hour. You will need to provide proof of identification at the pharmacy to be able to collect your prescription.

What is a symptom checker?from telus.com

Powered by Artificial Intelligence, our Symptom Checker asks you questions about your symptoms to suggest possible courses of action.

What happens after seeing a doctor?from telus.com

After seeing a doctor, you will be given a treatment plan. This might include referral for a face to face appointment, or to a hospital for tests, or to see a specialist. We recommend seeing a doctor in-person if you require a physical examination or for issues concerning restricted medication.

Does Telus Health MyCare have encryption?from telus.com

We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

Does Telus Health have a doctor?from telus.com

TELUS Health MyCare aims to serve Canadians currently without a family doctor or those who seek medical care after-hours. If you have a family doctor, we recommend you continue seeing them.

Is Telus Health MyCare available on iPhone?from telus.com

TELUS Health MyCare is available on iPhones (iOS 12 and above) and Android (version 4.2 and above) smartphones.

What is a patient portal?from vettersenterprises.com

Patient portals are secure websites or apps that allow patients access around the clock to their personal health information over an internet connection. Each patient will have a separate secure username and password, and those can be used to see a wide range of information including: Notes from recent office visits.

Why are patient portals important?from vettersenterprises.com

Patient portals have already been shown to be powerful tools for increasing patient engagement and empowerment. One report from AHIMA found that patients who access health information via portals or PHRs:

What is a tethered PHR?from vettersenterprises.com

A tethered PHR is an online interface that is directly tied to an electronic health record (EHR), and it allows patients to view and interact with their health data. For example, a patient would be able to quickly see their immunization history or lab results, or due dates for preventative care screenings, safely online. Whenever a patient health record is connected to a medical record, it is considered protected by HIPAA. Depending on who you ask, that definition of PHRs could look very similar to the definition for patient portals.

What is the medical ID on iPhone?from mayoclinic.org

You could use an app such as the Health app for iPhones, which includes Medical ID, which makes critical information available via the lock screen for use by first responders in an emergency. Medical ID can display medical conditions, allergies, medications, blood type and emergency contacts. You can also use it to indicate if you're registered to be organ donor.

What information goes into a PHR?from mayoclinic.org

In general, your PHR needs to include anything that helps you and your doctors manage your health — starting with the basics:

What are the benefits of a PHR?from mayoclinic.org

Having a PHR can be a lifesaver, literally. In an emergency you can quickly give first responders vital information, such as diseases you're being treated for, medications you take, drug allergies, and contact information for your doctor.

Can you get health information from a CMS?from cms.gov

In the future, these records may be able to get information from a provider's electronic health record system , and some providers may begin to allow patients to see the information directly from those electronic records.

Can a primary care doctor use a patient portal?from mayoclinic.org

If your primary care doctor offers a patient portal, use it. The staff at the front desk should be able to tell you how to register for it. (If your doctor doesn't offer one, ask if one will be available in the future.) Then start taking advantage of its features. Most portals offer the following:

Do you have to update your PHR?from mayoclinic.org

In most cases, you will have to update your PHR manually each time you see the doctor, fill a prescription, have a test or go to the hospital.

Are there drawbacks to PHRs?from mayoclinic.org

Only a minority of doctors, hospitals, pharmacies and insurance companies can send information electronically to a PHR that isn't part of a patient portal.

What is Telus Health?from telus.com

TELUS Health takes you beyond simple claims processing. We partner with our clients to help them provide the most up-to-date products and services.

Where is Telus Health MyCare Clinic?from telus.com

To improve access to care, in-person appointments are now available at the TELUS Health MyCare Clinic in Downtown Vancouver.

How long does it take to get a prescription from Telus?from telus.com

Your prescription will be sent to a pharmacy of your choice, where it should be received within one hour. You will need to provide proof of identification at the pharmacy to be able to collect your prescription.

What is a symptom checker?from telus.com

Powered by Artificial Intelligence, our Symptom Checker asks you questions about your symptoms to suggest possible courses of action.

What happens after seeing a doctor?from telus.com

After seeing a doctor, you will be given a treatment plan. This might include referral for a face to face appointment, or to a hospital for tests, or to see a specialist. We recommend seeing a doctor in-person if you require a physical examination or for issues concerning restricted medication.

Does Telus Health MyCare have encryption?from telus.com

We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

Does Telus Health have a doctor?from telus.com

TELUS Health MyCare aims to serve Canadians currently without a family doctor or those who seek medical care after-hours. If you have a family doctor, we recommend you continue seeing them.

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