The KLIK workflow for pediatric patients and parents consists of several steps; (1) creation of a KLIK account by patients/parents, (2) completion of PROMs by patients/parents before the outpatient consultation, (3) conversion of answers into a KLIK ePROfile, and (4) discussion of the KLIK ePROfile by the clinician during consultation (Fig. 1).
Full Answer
How do you implement a patient portal?
9 Steps to Implement a New Patient Portal SolutionResearch Different Portal Solutions. ... Look for the Right Portal Features. ... Get Buy-In from Key Stakeholders. ... Evaluate and Enhance Existing Workflows. ... Develop a Comprehensive Onboarding Plan. ... Be Prepared for a Successful Go-Live. ... Seek Out Painless Portal Migration.
What must be done when creating a patient portal?
4 Steps to Successful Patient Portal Adoption, IntegrationOutline clinic or hospital needs, goals.Select a patient portal vendor.Create provider buy-in.Market the patient portal to end-users.
What elements should be incorporated into a patient portal?
A robust patient portal should include the following features:Clinical summaries.Secure (HIPAA-compliant) messaging.Online bill pay.New patient registration.Ability to update demographic information.Prescription renewals and contact lens ordering.Appointment requests.Appointment reminders.More items...
How is telehealth used in pediatrics?
Telehealth technologies help pediatric patients manage their condition and avoid poor outcomes by providing tools for virtual visits, medication management, symptom surveys, and biometric monitoring. For the family or caregiver, telehealth provides necessary education and support.
What are the five main features of the new healthcare portal?
Five key features to look for in an EHR patient portalEasy to follow user interface. ... Messaging and communication. ... Registration. ... Scheduling. ... Enhanced security.
What are the benefits and challenges of implementing a patient portal?
What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.
What are the challenges of patient portals?
Patient portals are secure websites that give people access to their personal health information from anywhere, at any time....Table of ContentsGetting Patients to Opt-In.Security Concerns.User Confusion.Alienation and Health Disparities.Extra Work for the Provider.Conclusion.
What are the different types of patient portals?
There are two main types of patient portals: a standalone system and an integrated service. Integrated patient portal software functionality usually comes as a part of an EMR system, an EHR system or practice management software. But at their most basic, they're simply web-based tools.
What is the purpose of patient portals?
A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.
What kind of technology is required to deliver telehealth services to children?
Telehealth tools should work well for children. Some telehealth visits involve special cameras and other devices, like blood pressure cuffs, stethoscopes, and pulse oximeters. These allow a detailed examination of your child from a variety of settings--including the home—with proper training and practice.
What is telemedicine in healthcare?
Telemedicine, which enables video or phone appointments between a patient and their health care practitioner, benefits both health and convenience. More health care providers are offering to “see” patients by computer and smartphone.
What is a patient portal quizlet?
Terms in this set (25) Patient Portal. Web-based service that provides patients online access to their health information and allows them to communicate with their healthcare provider, schedule appointments, view billing statements, and accomplish more health-related tasks.
How long does it take to build a patient portal?
2-6 monthsHow much does it cost to develop medical software?Project duration2-6 months (estimated)Project componentsOnline patient portal, multi-cloud backend, access authorization system, API integration, appointment management, notifications, and other features2 more rows•Jan 5, 2022
What information is excluded from a patient portal?
However, it also had to exclude behavioral health, protected minor visits, research records, business records, and other sensitive record content. The portal automatically downloads or excludes documents based on type or provider, says Meadows, who helped solidify a process for integrating the portal with the EHR.
Who is responsible to update and maintain personal health records?
Individuals own and manage the information in the PHR, which comes from healthcare providers and the individual. The PHR is maintained in a secure and private environment, with the individual determining rights of access. The PHR does not replace the legal record of any provider.
How to market the patient portal to end-users?
Marketing a new patient portal starts with spreading the word of mouth. You can follow these practical tips to market your new patient portal to us...
What elements should be incorporated into a patient portal?
Patient portals are mainly developed to connect patients with their care facility from wherever they are, giving them instant access to their healt...
How do you optimize patient portals for patient engagement?
Patient portals attract patients when they are appealing and helpful to them. Patients who feel comfortable with portals and save their time on man...
What is HL7?
HL7 (Health Level 7) is a not-for-profit organization that develops data integration solutions for healthcare. HL7 has been providing a number of s...
What's the difference between HL7 vs FHIR?
HL7 is a set of international standards that supplements the exchange of data between clinical and administrative systems. It is divided into two c...
What are some medical device integration companies offering EHR data integration?
Lots of integration companies offer connectivity solutions. Some of the popular EHR data integration solutions are Cerner HL7 integration, Allscrip...
Why are patients interested in portals?
Patients may be especially interested in the portal at particular moments, such as when they are frustrated with telephone wait times or playing “telephone tag.” Staff members take these opportunities to encourage patients to use the portal.
What are the benefits of patient portal?
Reaction to the patient portal implementation has been very positive. Patients appreciate the convenience, for example, of being able to contact the practice at any time of day or night . For many patients, the use of Web-based information and electronic communication is “second nature”; consequently, they are comfortable using the portal. As one clinician observed, “Lots of patients are accustomed to using electronic communication now. They don’t want to have to pick up the phone anymore.” Clinicians and staff members appreciate that the portal reduces call volume and “provides a fluid line of communication that works well.” They noted that communication via the portal helped to reduce miscommunication and delays that sometimes occur with phone communication.
How long does it take for a nurse to respond to a patient?
The practice established standards for response times of within 4 hours for more urgent questions to 2 days for prescription refills
When did Dover Family Physicians adopt EHR?
Dover Family Physicians adopted an electronic health record (EHR) system in 2008 with a goal of improving the quality of patient care and especially strengthening preventive care services. The practice has focused on ways to use the EHR to engage patients and their family members in their health and healthcare through a patient portal implementation. The practice, located in Dover, Delaware, has four physicians and two physician assistants, and provides primary care to more than 800 patients weekly.
How to get the most value from an EHR?
To get the most value from an EHR, practices will need to invest time in training and preparation. Some customization of the system will likely be needed based on how the practice functions and the individual work styles of the various providers.
Do patients need to be educated about clinical summaries?
The providers noted that patients need to be educated about clinical summaries, otherwise “many clinical summaries are likely to end up in the trash.” Consequently, providers explain the contents, purpose, and benefits of the clinical summary to patients.
Why is it necessary to store patient information in a pediatric patient portal?
According to David West, MD, medical director of Nemours Health Informatics, this process is necessary because the health data stored in a pediatric patient portal doesn’t actually belong to the custodian of the portal.
Why is proxy access important for adoption?
Proxy access is at the core of portal adoption because it legally allows guardians to access and manage a child’s patient portal. Gaining proxy access, something a guardian can usually do in the doctor’s office or through extensive online verification, is critical for pediatric patient portals until the child begins managing it on her own.
Why are patient portals important?
Patient portals in pediatrics raise several privacy issues, especially as patients age into adolescence and young adulthood. Patient portals are an important regulatory requirement, with industry professionals touting their ability to better engage the patient and help all participating parties manage patient health.
Why is it important to allow privacy to a child?
According to the American Academy for Family Physicians, allowing for patient privacy once children reach adolescence is critical for ensuring patients feel comfortable utilizing healthcare services. If an adolescent feels as though their privacy may be breached, even with their parents, they may not access necessary and potentially life-saving services.
How can providers encourage more regular portal use?
According to West, providers can encourage more regular portal use by emphasizing the tool as a communication method. Providers who consistently respond to messages and requests in a reasonable time frame are better able to keep patients coming back to the portal.
What age do you have to be to get a patient portal?
Healthcare organizations typically make this shift when patients reach the each of consent. While laws surrounding the age vary state by state, age 12 or 13 is the usual threshold. When patients reach the age of consent, they gain full control of the patient portal, while their legal guardians are transferred to a limited view of the portal.
What is Nemours told to patients?
At Nemours, providers are likewise told to encourage patients to communicate with their parents about their health and grant them full access to their portals.
What is a process map?
Process map outlines the steps involved in MyChart (patient portal) activation process during an office visit in Child Development Center. The QI team used this process map to identify key drivers and interventions to reach the goal of this QI initiative. DOB, date of birth; EHR, electronic health record by Epic Systems Corporation; HIM, health information management; SS, social security number.
What is MyChart for?
MyChart provides patients and families access to a summary of their medical record and a secure way to communicate with their health care providers. At our organization, MyChart enrollment occurs during direct patient contact, such as an office visit. A staff member initiates a patient’s MyChart account during an outpatient visit. Parents/legal guardians are set up as proxy users for children under 18 years. If patient’s age is > 13 years at the time of visit, the child is required to sign a form approving the addition of the parent as proxy. The staff member then gives the family a letter with a code to complete the process once they log into their account ( Fig. 1 ). Activation is completed once the parent enters the code and logs in. After that, the account is considered active.
How can patient portal activation be improved?
Patient portal activation can be significantly increased through systematic application of QI methodology to address staff training and workflow in a busy subspecialty clinic. Engagement of operations staff and completion of the activation process while the family is still in clinic seemed to be effective in getting families activated in MyChart. It is possible to improve patient portal activation with minimal impact to workflow.
Why was MyChart activation decreased in 2015?
The decreased activation in August 2015, mainly associated with patients requiring proxy, highlights the importance of ensuring that the right staff members are doing the right work. The nursing staff’s willingness to initiate MyChart activation was vital to getting the project started, but this step was most successful when done by registration staff.
How much did patient portal activation increase in 6 months?
Patient portal activations increased from 1.8% to 30% in a 6-month time period. Highly successful interventions included development and implementation of a standard process for activation, staff education to ensure comfort and commitment, having families opt out instead of opt in, and completed activation of accounts before families leaving clinic.
What is a diamond in a mychart?
Diamonds represent patient visits with active MyChart as a percentage of total visits for participating providers for a specific month. At point 1, MAs conducted PDSA cycle to sign up patients for 1 provider. At point 2, PDSA was extended to multiple providers. Point 3, PDSA with registration staff to sign up patients and at point 4, nursing staff conducted PDSA’s to complete activation while the family is still in the clinic. Outlier A was a drop in activation due to missing a specific training component, which is corrected by registration staff activating MyChart portals (at time point 3). MA, medical assistant.
What is the purpose of the Child Development Center?
The Child Development Center at Nationwide Children’s Hospital (NCH) provides interdisciplinary diagnostic assessments, psychological evaluation and treatment, and ongoing subspecialty medical care for children with autism and other developmental disabilities. Four Developmental-Behavioral Pediatricians follow more than 1,700 children annually. Nursing staff triage 20–30 patient calls daily for medication refills, questions, or concerns for this population with special health care needs. Previously, an in-house quality improvement (QI) project focused on decreasing the time for resolving telephone inquiries. Although a standard telephone-triage protocol improved the efficiency of handling calls for advice, clinical staff felt that more direct contact with families via use of a patient portal would further enhance both efficiency and patient care. Based on the assumption that a significant portion of our patient population would need to have active portal accounts before we could begin to work on effective and efficient utilization of this patient care tool, we chose to focus on portal activation initially. Therefore, the goal of this QI project was to increase completed activation of patient portal accounts to 25% by July 1, 2015, by focusing on increased family awareness and staff training and to sustain improvement for 6 months.
