Full Answer
General Questions
What is MyHealthHome? MyHealthHome is a free, secure online patient portal that gives you access to your health information anytime, day or night. The new patient portal is powered by MphRx.
Enrollment
How do I set up a new MyHealthHome account? Click here for instructions on how to create a MyHealthHome account.
Access
How can I access my child’s or other family member’s health information? If you are interested in MyHealthHome access for your child (ren) or an adult for whom you are legally responsible and that individual is a patient, you will need to request access via the instructions here for information on how to grant access to a designated caregiver/guardian..
Privacy & Confidentiality
Will my portal information be secure? Yes. MyHealthHome uses a secure, encrypted connection and all health data is stored on a secure server. Personal and medical information in the MyHealthHome portal remains confidential. Only you – and those you authorize – are able to see or gain access to the information in your portal.
What is River Oaks Hospital?
River Oaks Hospital is dedicated to providing excellent behavioral health care, substance abuse treatment, and specialized care for adults and adolescents. We also offer programs for military members who may be struggling with mental health issues.
Is River Oaks Hospital accredited?
River Oaks Hospital is accredited by The Joint Commission, which helps monitor quality and care. Read more about this designation.
Is River Oaks Hospital inpatient or outpatient?
River Oaks Hospital offers inpatient, outpatient, and partial hospitalization programs for adults facing acute psychiatric problems. Equipped to address many psychiatric illnesses, patients will work with a skilled team for individualized treatment to get the care they need.
Is River Oaks a good mental health facility?
River Oaks is proud to have been named 2020's Best Mental Health Care Facility in New Orleans City Business' annual Reader Rankings. We take pride in patient satisfaction and are honored to be regarded highly by those who we serve.
General Questions
- What is MyHealthHome? MyHealthHome is a free, secure online patient portal that gives you access to your health information anytime, day or night. The new patient portal is powered by MphRx. Was there a previous version of the patient portal? Yes. The previous version of the portal became inaccessible to patients at midnight on December 21, 2021. W...
Enrollment
- How do I set up a new MyHealthHome account? Click herefor instructions on how to create a MyHealthHome account. What if I don't receive the invitation email? To ensure that the MyHealthHome invitation email reaches you, be sure to provide Merit Health River Oaks with your current email address. If you don't receive an email and have checked your spam folder, click he…
Access
- How can I access my child’s or other family member’s health information? If you are interested in MyHealthHome access for your child(ren) or an adult for whom you are legally responsible and that individual is a patient, you will need to request access via the instructions herefor information on how to grant access to a designated caregiver/guardian. Can I give others access to my infor…
Password / Login Issues
- What if I forget my password? If you don’t remember your password, select “Forgot password” and follow the instructions to reset your password. What if I have trouble logging in or using the MyHealthHome portal? Click herefor technical support if you have difficulty registering for or using MyHealthHome. What if I need help with the previous version of the portal? The previous portal i…
Privacy & Confidentiality
- Will my portal information be secure? Yes. MyHealthHome uses a secure, encrypted connection and all health data is stored on a secure server. Personal and medical information in the MyHealthHomeportal remains confidential. Only you – and those you authorize – are able to see or gain access to the information in your portal. We will not share your personal information with …