Patient-Faqs

patient portal lewis gale medical center

by Ms. Katheryn Greenfelder Published 1 year ago Updated 1 year ago
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How do I preregister for procedures at LewisGale Medical Center?

* Please note that at LewisGale Medical Center, there are two options for preregistration. Below you will find details about which option you should choose. To preregister online for the procedures above, you’ll need to have the following information at hand: Click on the LewisGale hospital where you’ll be treated from the list below.

How do I know if Lewis-Gale physicians is participating in my plan?

We recommend that you call your insurance company to verify that we participate with your plan. Charges billed to an insurance company will appear on the front of this statement indicating they have been filed with the insurance carrier on record at Lewis-Gale Physicians Business Services.

What information can I find in the hospital patient portal?

At the hospital patient portal, you can access read-only medical information through our secure server. This includes educational materials, information on your current medications, allergies, immunizations, health issues, and lab test results. All information is pulled directly from your electronic health records.

How do I enroll in the patient portal?

To enroll in the patient portal, you must receive services at one of our locations. To create an account, you may self-enroll here. Alternatively, you may contact the location where you received care and tell them you would like to make an account. Registration requires an email and a valid ID.

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What is FollowMyHealth portal?

FollowMyHealth is an online tool that gives you anywhere, anytime access to your personal health records. This allows you to take a proactive role in managing your care. Many healthcare providers and physicians use FollowMyHealth as their main engagement platform.

What is MyHealthONE app?

MyHealthONE simplifies the patient and caregiver experience. The easy-to-navigate healthcare mobile app lets you manage your health information and track your health journey in one convenient place. It's healthcare on your terms, when you need it.

Who owns LewisGale Medical Center?

HCA HealthcareOur parent company, HCA Healthcare, is headquartered in Nashville, Tennessee, and is the nation's leading provider of healthcare services, with hundreds of hospitals and freestanding surgery centers in 20 states and England. LewisGale is part of HCA's Capital Division.

Does HCA have an app?

The connection our colleagues have is powerful and does not stop at the end of the day or shift. The HCA Inspire app offers all colleagues the opportunity to stay connected with one another, while accessing helpful unit, facility, division and enterprise information—all from the palm of their hand.

Who owns MyHealthONE?

Hospital Corporation of America (HCA)Hospital Corporation of America (HCA) is one of those organizations. HCA is the nation's largest provider of healthcare services with more than 165 hospitals and 115 surgery centers in 20 states and England.

How many beds does LewisGale Medical Center have?

521 bedsLewisGale Medical Center is a community hospital located in the City of Salem. The hospital has 521 beds and is part of Hospital Corporation of America (HCA).

How many beds is LewisGale Montgomery?

146LewisGale Hospital Montgomery Emergency Room / Number of bedsLewisGale Hospital Montgomery is a 146-bed, general acute-care facility delivering comprehensive healthcare—including a wide range of medical, surgical, obstetric, pediatric, orthopedic, emergency and outpatient services—to residents of Southwest Virginia and the New River Valley.

Welcome to Our Practice

You are the reason we are here and do what we do. We are dedicated to making sure you feel cared for and important. In addition, we are dedicated to providing you with compassionate, high-quality medical care.

Office hours

New patients are asked to arrive 30 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results, photo ID and your insurance card to your appointment.

Medication Refills

Please contact your pharmacy for refill requests. Your pharmacy will fax us the request and your refills will be processed within 72 hours. You may also request refills on the patient portal.

Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards. (Visa, Master Card, American Express, Discover.)

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

After-hours & emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (540) 444-2010 and our answering service will assist you.

How to enroll in the patient portal?

To enroll in the patient portal, you must receive services at one of our locations. To create an account, you may self-enroll here. Alternatively, you may contact the location where you received care and tell them you would like to make an account. Registration requires an email and a valid ID.

How are messages sent to your provider's office transferred?

All messages sent to your provider’s office are transferred via a secure server compliant with HIPAA standards.

What is the RWJBarnabas portal?

The RWJBarnabas Health Patient Portal is a free service that provides convenient access to your personal health care information in a secure online environment. With the patient portal, you can view select test results, access your medical records and track your health information.

Can you access read only medical records?

At the hospital patient portal, you can access read-only medical information through our secure server. This includes educational materials, information on your current medications, allergies, immunizations, health issues, and lab test results. All information is pulled directly from your electronic health records. Due to the sensitive nature of radiology and pathology test results, these are not available on the patient portal and must be obtained through the hospital’s Health Information Department.

Is RWJBarnabas Health a centralized portal?

RWJBarnabas Health is in the process transitioning all of our hospitals to a centralized patient portal called MyChart where all hospitals’ records will eventually be contained within one system for your convenience. Please be assured that you will always have access to your medical records.

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