What to do if you have issues logging into your patient portal?
If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.
What do you do if you are an authorized caregiver?
If you are an authorized caregiver that needs help accessing a family member’s account, you will need to contact that family member’s medical provider for support.
Can you use a portal locator on a patient portal?
Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.
What is a secure patient portal?
The Secure Patient Portal is a secure system designed to help you manage your individual or family health care online. Using these online systems, you can:
What is a TOL portal?
The TOL Patient Portal (also referred to as "TRICARE Online" or "TOL") is the current secure patient portal that gives registered users access to online health care information and services at military hospitals and clinics.
What is MHS Genesis?
MHS GENESIS is the new secure patient portal for TRICARE. It will eventually deploy to all military medical and dental facilities worldwide and replace the TOL Patient Portal.
Can you see your health records in MHS?
As soon as your record is created, you’ll be able to see your health data in MHS GENESIS.
The Valley Hospital Patient Portal
Retrieve Valley Hospital-related medical information such as lab results, diagnostic imaging results, medications received while in the hospital, and a record of appointments for hospital services. You'll be asked at the time of your registration if you would like to sign up.
Valley Medical Group Patient Portal
Access your medical history, pay your bills, view summaries of your appointments, send secure messages to Valley Medical Group providers, review prescriptions and more.
Fertility Center Portal: eIVF
eIVF is an easy-to-use online system for managing care received from The Valley Hospital Fertility Center.
The Cures Act
Valley is committed to providing rapid access to your healthcare records and results. Read frequently asked questions regarding the 21st Century Cures Act.
