Patient-Faqs

patient portal digital-chart

by Ms. Helga Kuvalis Published 2 years ago Updated 1 year ago
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What is a patient portal?

What is dignity health?

What is the phone number for the HIM clinic?

How old do you have to be to have a Dignity Health account?

How long does an enrollment link last?

See 2 more

About this website

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My Portal (Patient Portal) | Mercy Medical Group | Dignity Health

My Portal (Patient Portal) provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

Sign In

CHI employees: 844.450.9450 Dignity Health and Medical Group employees: 855.475.4747 M-F, 6 a.m. - 5 p.m. PT

What is a patient portal?

My Portal (Patient Portal) is a website that allows you a convenient and secure way to view portions of your medical records and communicate with your provider’s health care team. Within your My Portal (Patient Portal) account, you will be able to do the following:

What is dignity health?

Dignity Health is committed to providing the tools you need to better manage your health. If you’re enrolled in our My Portal patient portal, you’ll soon have the ability to connect select health management apps to your personal health information. To learn more, click here .

What is the phone number for the HIM clinic?

General clinic questions should be directed to our office. Technical assistance is available 24 hours a day, seven days a week at 844.274.8497. Technical support staff can help locate the invitation, provide assistance enrolling, logging in and navigating within My Portal (Patient Portal); however support staff are not able to assist with clinical questions.

How old do you have to be to have a Dignity Health account?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a My Portal (Patient Portal) account with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age. For a dependent adult, they will need to sign a release, or you will need to provide a copy of the Medical Durable Power of Attorney before an account can be created for the dependent adult.

How long does an enrollment link last?

The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records. If you need technical help to locate the invitation, assistance enrolling, or navigating within My Portal (Patient Portal), you may contact our Technical Support center at (844) 274-8497; the staff are available 24 hours a day, seven days a week.

Your health in the palm of your hand

In just a few simple clicks, there is so much you can do and access with your MyChart account. Sign up online to get started and download the MyChart app for your phone. You can also log in through the web browser on your desktop or tablet.

Booking appointments

Book an appointment with your doctor: Choose a date and time to see your AHN provider. Online scheduling is available 24/7. You can also manage your appointments — rescheduling or canceling existing appointments without having to call.

Preparing for appointments

E-check-in. We’ve taken the pain out of paperwork. Complete your e-check-in ahead of your visit.

Additional features

Ask a question. Send and receive notes with your AHN provider through Messages.

What the Cures Act means for MyChart and you

The 21st Century Cures Act gives you more access to your digital medical records. That means if you already have a MyChart account, you’ll be able to view test results and clinical notes as soon as they become available.

Frequently Asked Questions

Want to learn more? Visit MyChart’s Frequently Asked Questions for answers on how to use particular features, proxy access, and other platform questions.

Get the MyChart mobile app

Take advantage of all of MyChart’s features on your smartphone or tablet. Simply download the MyChart App to your Android or Apple devices.

Where to register for MyChart?

Register at your provider's office – At your next appointment, ask to set up a MyChart account and they can help you register.

How to contact Bon Secours MyChart?

Forgot your password? Having issues logging in? Contact the Bon Secours MyChart Help Desk at 866-385-7060.

What is a patient portal?

My Portal (Patient Portal) is a website that allows you a convenient and secure way to view portions of your medical records and communicate with your provider’s health care team. Within your My Portal (Patient Portal) account, you will be able to do the following:

What is dignity health?

Dignity Health is committed to providing the tools you need to better manage your health. If you’re enrolled in our My Portal patient portal, you’ll soon have the ability to connect select health management apps to your personal health information. To learn more, click here .

What is the phone number for the HIM clinic?

General clinic questions should be directed to our office. Technical assistance is available 24 hours a day, seven days a week at 844.274.8497. Technical support staff can help locate the invitation, provide assistance enrolling, logging in and navigating within My Portal (Patient Portal); however support staff are not able to assist with clinical questions.

How old do you have to be to have a Dignity Health account?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a My Portal (Patient Portal) account with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age. For a dependent adult, they will need to sign a release, or you will need to provide a copy of the Medical Durable Power of Attorney before an account can be created for the dependent adult.

How long does an enrollment link last?

The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records. If you need technical help to locate the invitation, assistance enrolling, or navigating within My Portal (Patient Portal), you may contact our Technical Support center at (844) 274-8497; the staff are available 24 hours a day, seven days a week.

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