What do patients think about the patient portal?
Reaction to the patient portal implementation has been very positive. Patients appreciate the convenience, for example, of being able to contact the practice at any time of day or night. For many patients, the use of Web-based information and electronic communication is “second nature”; consequently, they are comfortable using the portal.
Does the physician portal increase workload?
Physicians who participated in the portal's pilot implementation had expected workload to increase (64% agreed), but after implementation, 87% of those responding were neutral or disagreed that workload had increased.
How do patients Register on the patient portal?
After the patient portal implementation, patients registered by providing their e-mail address and within 24 hours they receive an e-mail with instructions for registering on the website. A reminder e-mail is sent after 30 days if patients have not registered.
How do patients feel about the use of web-based information?
For many patients, the use of Web-based information and electronic communication is “second nature”; consequently, they are comfortable using the portal. As one clinician observed, “Lots of patients are accustomed to using electronic communication now.
Why are patients interested in portals?
What are the benefits of patient portal?
What are the limitations of EHR?
How long does it take for a nurse to respond to a patient?
When did Dover Family Physicians adopt EHR?
How to get the most value from an EHR?
Do patients need to be educated about clinical summaries?
See 4 more
About this website
How do you implement a patient portal?
9 Steps to Implement a New Patient Portal SolutionResearch Different Portal Solutions. ... Look for the Right Portal Features. ... Get Buy-In from Key Stakeholders. ... Evaluate and Enhance Existing Workflows. ... Develop a Comprehensive Onboarding Plan. ... Be Prepared for a Successful Go-Live. ... Seek Out Painless Portal Migration.
What is the future of patient portals?
April 19, 2022 - It's time for healthcare professionals to begin reconsidering patient portals as not only tools for patient data access, but also as tools for building the patient-provider relationship.
What are the benefits and challenges of implementing a patient portal?
What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.
Can patient portals increase engagement?
Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.
Do patient portals improve outcomes?
Patient portal interventions lead to improvements in a wide range of psychobehavioral outcomes, such as health knowledge, self-efficacy, decision making, medication adherence, and preventive service use.
What are patient portals used for?
A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.
What are the challenges of patient portals?
Patient portals are secure websites that give people access to their personal health information from anywhere, at any time....Table of ContentsGetting Patients to Opt-In.Security Concerns.User Confusion.Alienation and Health Disparities.Extra Work for the Provider.Conclusion.
How can a patient portal benefit the healthcare organization?
With a patient portal, you can:Make appointments (non-urgent)Request referrals.Refill prescriptions.Check benefits.Update insurance or contact information.Make payments to your provider's office.Complete forms.Ask questions through secure e-mail.
How can the patient portal affect patient satisfaction?
Our model shows that patient portal use can influence patient satisfaction through the mediating effects of gratification, health self-awareness, and health perception. Patient satisfaction is an important outcome for health care organizations.
What are the five main features of the new healthcare portal?
To help you get started, here are five key features that the best patient portal solutions have to offer:Excellent user experience. ... Branding flexibility. ... Flexible financing options. ... Loyalty rewards and incentives. ... Integration with existing systems.
What is the nurse's role in implementation of patient portals in healthcare?
Nurses occupy the frontline of patient communication. They play a critical role in encouraging patients to use portals by explaining the benefits, demonstrating their use, and providing reliable information about their security.
How many patients use patient portals?
Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014.
What are the challenges of patient portals?
Patient portals are secure websites that give people access to their personal health information from anywhere, at any time....Table of ContentsGetting Patients to Opt-In.Security Concerns.User Confusion.Alienation and Health Disparities.Extra Work for the Provider.Conclusion.
Are patient portals safe?
Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.
Are patient portals easy to use?
Patient portals are secure, personal Internet connections to a health care practice. Portals are hailed as an easy and efficient way for patients and providers to exchange health information.
Should patients have access to their medical records?
With limited exceptions, the HIPAA Privacy Rule (the Privacy Rule) provides individuals with a legal, enforceable right to see and receive copies upon request of the information in their medical and other health records maintained by their health care providers and health plans.
Six Ways to Improve Care Using Patient Portals
Dec 20 2012. Six Ways to Improve Care Using Patient Portals. I continue to be a fan of quality reporting from publications such as Physicians Practice, and I’ve cited their reports in several of my blog posts in the past.Today is no different.
Patient Portal Implementation and Uptake: Qualitative Comparative Case ...
There is limited research on factors that influence the uptake of patient portals. We identified some factors that were consistent with those reported by others but also several new factors that were associated with the update of MyChart, a new patient portal, in the clinics we studied. On the basis …
PATIENT PORTALS: THE ADOPTION AND IMPLEMENTATION PROCESS OF A NEW ...
iii PATIENT PORTALS: THE ADOPTION AND IMPLEMENTATION PROCESS OF A NEW TECHNOLOGY Meredith Clements, B.A. Thesis Advisor: Linda D. Garcia , Ph.D. ABSTRACT In the 21st century knowledge-based economy, organizations often view information technology as a resource and technological advancement as a means to achieve and
How Patient Portals Improve Patient Engagement
What are patient portals? May 13, 2016 - Patient portals are an online website that is connected to the EHR, centrally focused on patient access to health data. These tools give patients a look into various data points, including lab results, physician notes, their health histories, discharge summaries, and immunizations.
Using Patient Portals to Improve Patient Outcomes: Systematic Review
Background: With the advent of electronic health record (EHR) systems, there is increasing attention on the EHR system with regard to its use in facilitating patients to play active roles in their care via secure patient portals. However, there is no systematic review to comprehensively address patient portal interventions and patient outcomes.
Why are patients interested in portals?
Patients may be especially interested in the portal at particular moments, such as when they are frustrated with telephone wait times or playing “telephone tag.” Staff members take these opportunities to encourage patients to use the portal.
What are the benefits of patient portal?
Reaction to the patient portal implementation has been very positive. Patients appreciate the convenience, for example, of being able to contact the practice at any time of day or night . For many patients, the use of Web-based information and electronic communication is “second nature”; consequently, they are comfortable using the portal. As one clinician observed, “Lots of patients are accustomed to using electronic communication now. They don’t want to have to pick up the phone anymore.” Clinicians and staff members appreciate that the portal reduces call volume and “provides a fluid line of communication that works well.” They noted that communication via the portal helped to reduce miscommunication and delays that sometimes occur with phone communication.
What are the limitations of EHR?
The limitations of the EHR and the patient portal have presented challenges, such as the inability to send clinical summaries to patients via the portal. The practice can only move ahead with certain aspects of patient and family engagement as quickly as the system is upgraded.
How long does it take for a nurse to respond to a patient?
The practice established standards for response times of within 4 hours for more urgent questions to 2 days for prescription refills
When did Dover Family Physicians adopt EHR?
Dover Family Physicians adopted an electronic health record (EHR) system in 2008 with a goal of improving the quality of patient care and especially strengthening preventive care services. The practice has focused on ways to use the EHR to engage patients and their family members in their health and healthcare through a patient portal implementation. The practice, located in Dover, Delaware, has four physicians and two physician assistants, and provides primary care to more than 800 patients weekly.
How to get the most value from an EHR?
To get the most value from an EHR, practices will need to invest time in training and preparation. Some customization of the system will likely be needed based on how the practice functions and the individual work styles of the various providers.
Do patients need to be educated about clinical summaries?
The providers noted that patients need to be educated about clinical summaries, otherwise “many clinical summaries are likely to end up in the trash.” Consequently, providers explain the contents, purpose, and benefits of the clinical summary to patients.