How secure is my information with healthkey?
All information is completely confidential and maintained on a secure system. Be aware that for security purposes, when you access your Healthkey account, you will be directed away from the Women’s Health Associates website.
How do patients receive the clinical summary electronically?
Patients who are registered with the patient portal can receive the clinical summary electronically. Routine lab results are provided to patients registered with the portal. When lab results are published to the patient portal, patients receive an e-mail message telling them to check the portal.
What is a patient portal and why do you need one?
Clinicians and staff support the patient portal because it can potentially reduce call volume and may contribute to better informed and more engaged patients. All communications are saved to the EHR, which helps to ensure more complete documentation. Key challenges after creating the patient portal:
What is a patient portal enrollment a message?
A message is instantly delivered to the patient’s e-mail address encouraging him or her to complete the second step of the patient portal enrollment process. Processes are also being put in place to allow patients to complete enrollment while on-site during a visit.
What is Healthkey service?
Healthkey is a service that allows you to use the same user ID and password on multiple doctor’s websites, making it easier to access your healthcare information.
What happens when you update your health key?
When you update your personal information (for example: your password, email address, or phone number) on one doctor’s site, it will automatically be updated on all the sites that use Healthkey. Healthkey uses powerful security and encryption technologies to protect your privacy and medical information.
Is Healthkey account information confidential?
All information is completely confidential and maintained on a secure system. Be aware that for security purposes, when you access your Healthkey account, you will be directed away from the Women’s Health Associates website.
Why do medical assistants use patient portals?
Medical assistants promoted the patient portal as a way for patients to establish a direct line of communication with their provider. Patients registered with the portal can avoid using the BVCHC call center, which receives a large volume of calls.
How does BVCHC evaluate patient portals?
BVCHC plans to evaluate the patient portal implementation through patient satisfaction surveys and by comparing responses between groups of registered portal users and patients who are not using this resource. As portal enrollment and use increase, BVCHC is also planning to examine whether use of the portal results in a reduced burden on the BVCHC call center.
What are the limitations of the selected EHR and patient portal?
Limitations of the selected EHR and patient portal, including secured messaging communications with patients in languages other than English, with the exception of patient education materials.
What is NextGen HIE?
Facilitating the subsequent implementation of the NextGen Health Information Exchange (HIE) among other area practices also under the NextGen Umbrella to enhance continuity of care for patients and provide a common engine and system interfaces for use by participating practices, local laboratories and imaging facilities, hospitals, and consulting providers within the NextGen HIE network.
What is a message sent to a patient's e-mail address?
A message is instantly delivered to the patient’s e-mail address encouraging him or her to complete the second step of the patient portal enrollment process. Processes are also being put in place to allow patients to complete enrollment while on-site during a visit.
What is terminal kiosk?
Terminal kiosks. BVCHC is purchasing computer terminal kiosks for use in the waiting rooms to help patients complete the registration process while still on-site so that they continue to be engaged after the patient portal is explained to them and subsequently begin using the secured messaging feature. The kiosks also will be used for patient education during downtime before visits.
What is BVCHC portal?
BVCHC found it helpful to designate point persons for portal enrollment, such as medical assistants, to engage patients one on one. Consequently, providers are not burdened with the enrollment process, but they can encourage patients to use the portal. Moreover, assigning a dedicated triage nurse to serve as the gatekeeper for messages coming through the portal has eased provider concerns about email volume and time required for patient communication.
