What do patients want in a patient portal?
It contains detailed track records related to recent doctor visits, discharge summaries, medications, immunizations, and lab results. It also provides patients with convenient access to personal health information while allowing them to interact and communicate with healthcare professionals via the internet.
How to use our patient portal?
Use Our Patient Portal. In order to access our patient portal, you need to be a current patient who has had at least one visit in our office. Our front desk can supply you with a temporary portal password after you contact us with a valid email address. Once you have your email and temporary password, you can reach our portal directly from the ...
How to sign up for the patient portal?
How to Sign Up the Patient Portal If you already have a portal login, please start here instead.. Step 1 – Visit the starting page for self-enrollment, signup.my-appointment.org. Step 2 – Click on “Create Account”, enter your information and then click “NEXT.”. Step 3 – Accept the Terms and Conditions. Step 4 – Click on “Sign up for a new account”
What is the value of a patient portal?
Portals can yield actual value for providers by boosting clinical and financial outcomes. They have the potential to drive patient engagement, patient satisfaction, loyalty, retention, and health outcomes. This is how it can be done.
What permissions do you need to set up a patient portal?
Permissions: You need the Admin permission to set up the patient portal.
What happens if you select a contact for an existing user?
Existing Users: If you select a contact for an existing user, it will give that user access to the additional patient you've chosen.
Can you send an email to a patient using the portal?
When you're ready for patients or their caregivers to start using the portal, you can send email invitations to help them get started.
Can you see your payment balance on Fusion?
If your clinic has signed up to process payments through Fusion, you can choose to let patients and their caregivers see their account balance or invoices.
Do clinics need billing plans?
The Billing Plan: Your clinic needs to be on the Billing plan to use payment processing. If you're interested in upgrading, reach out to your Customer Success Manager.
How to get receipts from a portal?
To get a receipt for payments made outside of your portal account, contact the clinic. 1. In the sidebar, click Portal Payments. 2. To print a receipt from a previous transaction, click the Print Receipt icon . 3. Click the Download for PDF button, the Print button, or close the dialog.
How to access completed documents in Portal?
Portal Users can access a list of completed documents for any patients linked to their account. 1. In the sidebar, click Documents. 2. Click the Print Document icon . 3. Click the Download for PDF button, the Print button, or close the dialog.
How to make a payment to a clinic?
You can make a payment through the patient portal for any patient you are linked to. 1. Click the Make a Payment button. 2. Fill in your payment information. Account. The account you would like to apply the payment to. Payment.
What can Portal users access?
Portal Users can access a list of assigned home education activities for any patients linked to their account.
What to do if you have issues during teletherapy?
If you experience any issues during your teletherapy session, always check to make sure you and the other person have the proper equipment and are using one of the supported browsers. Below are some resources to help you troubleshoot any issues you may experience during your teletherapy session.
What happens when a provider sends you an intake form?
When your provider sends you an intake form, you'll receive an email with a link to log in to the portal.
What does the theme do in Portal?
The Theme will allow you to change the color of your portal.
What is a Patient Portal?
A Patient Portal is a webpage that your customers can use to securely access patient information, view appointments, print important documents, and even process payments. They can do all of these things on their own time without you having to do anything beyond the initial setup.
Why is it important to choose an EMR?
Why? Because if you choose a third-party processor like Square, you’ll have to accept and record transactions outside of your EMR and then reconcile with your patient records after the fact.
How does a pediatric therapist stand apart from other therapists?
One of the ways your pediatric therapy practice stands apart from others is the level of care you provide and the experience your customers have. Providing an accessible and easy-to-use Patient Portal can make your customers even happier!
Why do you have to watch out when selecting a payment processor?
Bonus tip: you have to watch out when selecting a payment processor because the transaction rate they advertise is often only part of the story. Almost all payment processors have numerous rates for different types of transactions, but here at Fusion we have one simple rate no matter what the type of transaction is.
Why is it easier to get paid?
Because your customers no longer have to be on location to make a payment, it’s easier for you to get paid. The whole process is convenient for all parties involved, making the entire experience a lot better.
What does "less steps" mean?
In a nutshell, it means fewer steps and faster payments.
Why do patients have round the clock access to some of the things they need?
Because your patients have round-the-clock access to some of the things they need, there will be fewer questions to answer and less hand-holding to be done. Plus, you can customize what your customer’s have access to.
Free Setup & Support
Free setup and support come standard. Our implementation specialists help ensure that Fusion works for your clinic from day one.
ICD-10 Compatible
Fusion stays up-to-date with the latest standards for medical codes and billing practices.
Secure Patient Portal
Securely share upcoming appointments, progress reports, and more with patients. Allow patients to make payments online.
Upload Documents
Upload and store important documents within Fusion, making them easy to access, and email and fax when needed.
Customizable Theme
Let your workspace fit your mood. With more than 30 custom color themes for Fusion, there’s a feel for everyone.
Built-in Quick Phrases
Quickly insert common phrases or even build and save entire templates, saving you time on documentation.
Mobile Friendly
Manage your practice from any web-enabled device. Easily check-in patients and manage appointments from any smartphone or tablet.
1. Set up Payment Processing before you invite your users
A lot of the features of a patient portal work automatically, but some features have to be configured and turned on first. It’s best to get everything set up before inviting your customers so that when they login for the first time, they’ll be able to experience a fully functional portal rather than a partially functional one.
2. Get buy-in from your users
In order to reap all the potential benefits of a patient portal that we talked about in our last post, you have to get your customers fully on board with it. For instance… to be able to get the added benefit of less printing and emailing, your customers have to be actively accessing this information from the portal.
3. Make your portal easy to find and access
To help get buy-in, put the link to your patient portal somewhere that your customers can easily find it. Here at Fusion, we recommend putting your patient portal link directly at the top of your website in the navigation bar.
4. Tell your customers and potential customers about it
Don’t be shy about promoting your patient portal. There are a lot of creative and engaging ways you can share this great feature with your customers. For instance, you could take the short hyperlink you made and put it on business cards to give to all of your customers.
What is the acceptance rate of Fusion claims?
Because claims are tied directly to documentation and our basic claim scrubbing helps keep you accurate, Fusion’s generated claims have a 98% acceptance rate.
Can Fusion be used on any device?
Securely access Fusion from any web-enabled device, freeing you to work wherever is best for you and your patients.
Does Fusion have a credit card processor?
Fusion’s integrated credit card processor allows you to handle patient payments directly within the EMR. No upfront costs or monthly fees. And with our Patient Portal feature, you can allow your patients to make payments online too!
What is the name of the patient that is displayed instead of the patient's first name?
The name the patient goes by, which is displayed instead of the patient's first name in some places.
What is patient section?
The Patient section includes basic information about the patient, their therapy and medical details, occupation or school, general notes, and alerts. To edit a section's information, just click that section.
What is portal user?
The Portal Users section includes a list of portal users who can access the patient's information via the patient portal. You can invite contacts to the patient portal or remove a portal user's access to the patient from here.
What is carrier code?
Some payers may assign patients a Third-Party Liability code (or Carrier code) that needs to be used instead of the previous payer's normal ID when submitting a secondary or tertiary claim electronically. If this is provided by a patient's secondary or tertiary payer, it can be filled in here.
What does permissions mean in healthcare?
Permissions: The patients you can access depends on your permissions, the locations you've been assigned to, and the patients you've been scheduled with.
What is the date of birth on a guarantor's claim?
The guarantor's date of birth, which can appear on claims. If Relationship is "Self", this is the patient's Birthdate.
Where is the appointment button in the hospital?
Click the Appointments button in the lower left to view the patient's appointments.
