frequently asked questions about the patient portal

General Questions

• What is Patient Portal?
• How to download messages
• First time users log in information
• What devices can I use to access my Patient Portal?
• What is “Inbox”?
• How Do I request my Medical Record?
• Do I have to download my Medical Record document?
• Understanding your Medical Record information

Full Answer

What is a patient portal?

Frequently Asked Questions about the Patient Portal What Is a Patient Portal? A patient portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records—called an Electronic Health Record or EHR—from anywhere with an Internet connection. Why Is Using a Patient Portal Important?

Can I view my history of visits to the patient portal?

You can view your history of visits to the CareMount Medical Patient Portal as well as any time information was sent to your CareMount Medical Patient Portal account. Can I schedule an appointment online within the Patient Portal? Appointments can be scheduled online on our secure booking site.

What should I do if I have trouble logging into patient portal?

If you experience any difficulty logging on, please contact 914-242-1555 for assistance. What Devices can I use to access Patient Portal? What is “Inbox”? The Inbox is where you will receive communication from your healthcare professional (s).

How do I get a statement from the portal?

After a patient registers for the portal for the first time, they have to wait one billing cycle before a statement will appear on the portal. You are welcome to call our Patient Assistance line 844-279-5734 and request and on-demand statement for sooner access.

What information can be accessed through a patient portal?

The features of patient portals may vary, but typically you can securely view and print portions of your medical record, including recent doctor visits, discharge summaries, medications, immunizations, allergies, and most lab results anytime and from anywhere you have Web access.

What is the most common barrier to the use of the patient portal?

The most common barriers to patient portal adoption are preference for in-person communication, not having a need for the patient portal, and feeling uncomfortable with computers, which are barriers that are modifiable and can be intervened upon.

What are the cons of patient portals?

Even though they should improve communication, there are also disadvantages to patient portals....Table of ContentsGetting Patients to Opt-In.Security Concerns.User Confusion.Alienation and Health Disparities.Extra Work for the Provider.Conclusion.

What is the purpose of patient portals?

Patient portals help encourage better physician-patient relationships and give patients more control over their treatment. They're able to check lab results, request prescription refills, update insurance information, manage any unpaid balances and more.

Why do some patients fail to participate in the use of the patient portal?

Patients have no interest The reason why most patients do not want to use their patient portal is because they see no value in it, they are just not interested. The portals do not properly incentivize the patient either intellectually (providing enough data to prove useful) or financially.

How many patients use patient portals?

Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014.

Can patient portals be hacked?

Unfortunately, what makes your patient portal valuable for patients is exactly what makes it attractive to cybercriminals. It's a one-stop shop for entire health records, and identity thieves can make a fast buck from stealing this data and selling it on.

Are patient portals effective?

Patient portal interventions were overall effective in improving a few psychological outcomes, medication adherence, and preventive service use. There was insufficient evidence to support the use of patient portals to improve clinical outcomes.

Are patient portals easy to use?

Patient portals are secure, personal Internet connections to a health care practice. Portals are hailed as an easy and efficient way for patients and providers to exchange health information.

Who controls the patient portal?

Electronic patient portals comprise provider-tethered applications that allow patients to electronically access health information that is documented and managed by a health care institution [15]. Patient portals are owned and administered by health care institutions (such as hospitals).

How do patient portals improve patient outcomes?

Patient portals have demonstrated benefit by improving adherence to medications and providing patient-provider communication. They may reduce in-person and emergency department visits, facilitate patient discovery of errors in electronic medical records (EMRs) and reduce the cost of care.

What are the pros and cons of patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.

Is MyChart app safe?

How is MyChart secure? We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password.

Should patients have access to their medical records?

With limited exceptions, the HIPAA Privacy Rule (the Privacy Rule) provides individuals with a legal, enforceable right to see and receive copies upon request of the information in their medical and other health records maintained by their health care providers and health plans.

What are some other benefits to the practice when they implement a patient portal?

The truth is, there are a lot of benefits to using a patient portal for providers.Better Patient Communication. ... Streamline Patient Registration and Administrative Tasks. ... Greater Focus on Patient Care. ... Better Patient-Physician Relationships. ... Improve Clinical Outcomes. ... Optimize Medical Office Workflow.

Which of the following is a benefit of patient portals quizlet?

The patient portal supports two-way communication, which allows the patient to work with physicians between patient visits, request appointments, and receive reminders. These reminders can be for appointments, need for follow-up, and more.

What is patient portal?

Patient Portal is a secure central location where you can view and request the following:

What is the default answer to the security question?

Security Question: the default answer to the question is “red” (enter your answer in lowercase) Upon sign-on, you will be prompted to change your password and security question. If you experience any difficulty logging on, please contact 914-242-1555 for assistance.

What is an inbox?

The Inbox is where you will receive communication from your healthcare professional (s). For example, if you request medical record information, you will be notified in your inbox that it is ready to download or view through the portal.

What is the history of present illness?

History of Present Illness – A more detailed description of the reason or history given on the visit.

How long does it take to update a balance on a 401(k)?

Payments and balances are updated in 7 business days.

Is it easier to read or understand the information received?

No, but it is easier to read and understand the information received.

Can you pay your bill through the patient portal?

NOTE! Bill pay is NOT done through the Patient Portal. Visit and bookmark Pay Your Bill for this feature.

Why do we need a patient portal?

Accessing your personal medical records through a patient portal can help you be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tag with your doctor and sometimes even save a trip to the doctor’s office.

Is your health information private?

Your Health Information Is Private, Secure, and Protected

Do you need to protect your patient portal?

Although patient portals use safeguards, there are other safety tips you should follow when accessing the patient portal. Always remember to protect your username and password from others and make sure to only log on to the patient portal from a personal or secure computer.

What is a patient portal?

A: A Patient Portal is a secure online website that gives convenient 24-hour access to personal health information and medical records from anywhere with a secure internet connection.

Can you copy and paste passwords on a portal?

A: Yes. Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted. You and authorized family members are the only ones who can